Non-conformity 1: No internal audit system
Internal audits are a key part of ongoing quality management within your organisation.
The relevant requirement of the NDIS Practice Standards and Quality Indicators states that providers must have “a documented program of internal audits relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered.”
To avoid non-compliance with this requirement we recommend:
having an internal audit policy
setting up a schedule of internal audits aimed at evaluating different facets of your organisational practice
having a clear record of internal audit results
having evidence of policy/process/practice changes that were made in response to internal audit results.
Our NDIS-specific internal audit system will ensure you avoid this non-conformity.
Non-conformity 2: Risks have not been properly identified, prioritised, analysed and treated
As a disability service provider, you are responsible for managing risks across all areas of your organisation.
To avoid non-compliance in this area and develop a proactive risk management culture, you must have a fully completed risk register before you begin providing services under the NDIS.
The risk register must always be kept up-to-date and include details of risks that relate to:
the organisation (including risks relating to finances, work health and safety and disasters).
Your risk register can be in the form of an MS Excel spreadsheet, or a more robust IT-based solution.
Non-conformity 3: Absence of worker checks evidence
During your audit, the auditor will want to verify that your workers (in particular, those working in risk assessed roles) have all the relevant worker checks.
Worker checks that must be sighted by the auditor include both security checks and other evidence of professional competency.
To avoid this non-compliance, workers undertaking a risk-assessed role will need to have evidence of the following mandatory documents:
proof of identity
all relevant worker screening checks
professional qualifications, such as a copy of a relevant degree or diploma
two or more references
membership of a professional association related to their line of work
completion of the NDIS Worker Orientation Module
completion of internal workplace induction and training (or a training plan/checklist).
In addition, the following are also be required in some circumstances:
a state-specific working with children check (for any workers who will be providing support to people under 18 years old)
completion of any other relevant government training modules, such as COVID-19 infection control training.
The requirements above can also be applied to roles that are generally not risk-assessed, such as administrative staff. You have the right to request some or all the listed evidence from all your workers, regardless of position.