NDIS incident management and reportable incidents 

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Your incident management approach is essential to maintaining compliance and ensuring the wellbeing of your participants. In line with the incident management system and processes, registered NDIS providers are responsible for documenting, responding to, and managing incidents.

A solid incident management approach will drastically reduce the risks when a severe incident occurs, ensuring that your NDIS business is not jeopardised. This covers any occurrences involving the provision of supports or services to NDIS participants that have caused or might cause them harm. It also covers cases in which a person with a disability is involved in an act that may have caused harm to another person. These instances may need to be reported to the NDIS.

What is a “Reportable” Incident?

According to the NDIS incident management rules, a reportable incident is the occurrence of an unwanted event that harms the overall well-being and safety of NDIS participants.

This includes serious incidents, according to the rules, such as:

  • Serious harm
  • Abuse or neglect of a disabled person
  • Use of restrictive practices in specific circumstances
  • Death

These are the kinds of things that no one wants to happen.

However, the unfortunate reality is that they can and do. That is why it is critical to comprehend the NDIS incident management process from beginning to end.

From the time an incident occurs to the time an NDIS incident report is filed, it is critical to have effective processes in place to ensure that these unfortunate events are handled in a timely and considerate manner.

How to effectively Report an Incident?

Following the occurrence of a reportable incident, NDIS providers must complete an Immediate Notification Form within 24 hours.

To ensure that the form is correctly filled, NDIS business employees must be well-trained in recording key information about reportable incidents, such as:

  • What the employee saw and/or heard
  • Any witnesses’ information
  • The specifics of what occurred
  • Avoiding the inclusion of any personal opinions, judgments, or interpretations
  • Workers should relay this critical information to their superiors.

It is then the responsibility of the designated employee to report the incident.

Completing the NDIS Incident form

Each incident must be reported to the NDIA, and the following information must be provided:

  • The NDIS Provider’s Name
  • Who sends the notification?
  • Individuals Involved
  • A description of the incident that needs to be reported
  • A description of the harm done to the disabled person
  • The actions that were taken as a result of the incident

As you might expect, keeping track of all of this information can be difficult.

The various types of Reportable Incidents

There are several types of NDIS incidents that must be reported:

  • Acts
  • Omissions
  • Occurrences
  • Circumstances

The NDIS has developed resources and a fact sheet for Incident Management and Reportable Incidents.

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