Support at Home Program and what it means for you

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Commencing July 2023, the Australian government will replace all previous financing programs with a single Support at Home Program (SHP). 

The modifications are planned in accordance with the National Disability Insurance Scheme (NDIS), which allows members to choose and control which services they want or need. As a result of the reforms, the industry is projected to attract more services, especially those currently being delivered under the NDIS. 

What can we anticipate to change? 

The Commonwealth Home Support Program (CHSP), Home Care Packages (HCP), Short-Term Restorative Care Program (STRC), and Residential Respite Programs will all be replaced by the SHP. Senior Australians will be able to get Individualised Support Plans based on their evaluated personal circumstances, with the option to pick from a variety of service providers. 

Consumer classification and funding will be determined through a new screening process, with outcomes ranging from “service-only” events to more complex demands requiring a specific payment entitlement, with up to nine levels of care instead of the four HCP levels. 

At the point of delivery, providers will be paid. A new payment platform will allow consumers and providers to see the status of their support plans and pay for services at the time of delivery. 

What is the reason for the change?

Primarily, the strategy adheres to the many recommendations made by the Royal Commission on Aged Care Quality and Safety. The new program is intended to assist older Australians in remaining at home for as long as possible before attending a residential aged care facility, so achieving the desired ‘win-win’ goal of eliminating long HCP wait times while relieving pressure on distressed residential institutions. 

It will also give people access to a new program that will provide them with the equipment, assistive technology, and house adaptations they need to live safely and freely. 

What comes next? 

The Department has begun a consultation process with sector Providers and other community stakeholders, with trials likely to begin after final details are revealed in the coming months. 

Centro ASSIST is closely monitoring these advancements to keep the systems and platforms up to date well ahead of deadlines. The timely availability of systems that support the new model will be critical to the effective adoption of the new model by both current Aged Care providers and new entrants. Schedule a Centro QMS free demo today and take the digital leap.

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