If you work in a back office or a leadership role for an NDIS service provider, you are likely familiar with the severe laws that govern the scheme, as well as the obligation for your organisation to demonstrate adherence when audited for compliance.
While this amount of inspection and the nature of some of these requirements may appear to be restrictive, as providers, you also understand that they are important to assist guarantee that every participant receives the finest and most effective care.
The quality of service supply varies from organisation to organisation, as it does in any industry, and the goal of regulation is to strive to ensure a strong standard sector-wide.
According to our users, audits are not only intimidating but also time-consuming! We’ve highlighted 3 major issues that many providers face:
1. Keeping up with the latest developments
The NDIS, as a constantly evolving effort, requires service providers to stay on top of changes in procedures, pricing, and, of course, compliance. We understand the issue of moving goalposts is one that not only costs money but also demands regular time and works.
Having a cloud-based system can ensure you have detailed logs of user activity, document updates, and records for other activities with robust tracking features. In the event of an audit, this information can be used to demonstrate compliance.
2. How to Begin with the NDIS
The NDIS service sector is, as we all know, a diversified one. We have large companies with thousands of employees, as well as firms with only a few employees offering their services.
When they begin delivering services, all providers must go through an audit process. While critical flaws may prevent registration in the first place, smaller ones may necessitate an action plan or the allocation of some time to resolve the issue before registration or renewal is permitted.
Preparing for an audit can be tough, and it is vital to remember that an Auditor is there to perform their duties, not to assist. They will assess the organization’s quality requirements and standards against the NDIS, but they will not provide advice or counsel on how to comply.
Having said that, with our experience assisting over 1000 NDIS providers through the registration and renewal process, we know what is required and the common pitfalls. You can get much-needed insight and knowledge, as well as conduct an internal audit to ensure your organization is prepared.
3. Maintaining meticulous records
The most difficult aspect of record-keeping is doing it and convincing workers to do it!
In addition to delving into many aspects of your firm, auditors will request the supply of a variety of documents and records to assess an organisation’s compliance. Time and commitment are two areas where many organisations fall short when it comes to record-keeping.
The goal is there, and the system is in place at first, but between day-to-day service delivery and facilitating other activities, detailed reporting can be ignored.
When this occurs, there is frequently a frenzy of work before the audit to try to bring everything up to speed. Effective induction, training, and internal audits all play a significant role in time management and commitment to procedures.
It is critical to use training to ensure that staff not only understands their record-keeping responsibilities but are also highly comfortable with the tool being used. This is especially true in areas such as complaints and incident records.
Perhaps most importantly, ensure that keeping records is second nature and a frequent component of every position.
As previously stated, it is not only about enacting stricter policies, but also about how those policies are brought to life and enforced.
What is clear from all of the above considerations is that policy and procedure, implementation, and training will all be factors in determining whether an audit is effective or not.
Getting things right from the beginning, through consultation and collaboration with workers at all levels, will go a long way toward a better outcome.