Providing NDIS and Aged Care support and services takes a great deal of planning, organisation, documenting, and record-keeping. Running a business, even for solo operators, requires collaboration. If you want to maximise your staff’s efforts in providing excellent quality care to participants and residents, a framework will help achieve this. As a result, you will be able to assist in company growth and expansion whilst making a great impact on the lives of individuals in the community. With this in mind, we’ve created this simple team management guide.
As a business providing individual support ensure that:
- People in care receive services and support from personnel who are appropriately qualified
- Person-centred care is provided
- Workers have been thoroughly screened to ensure that they are suitable for working with vulnerable participants and residents
- Your team is committed to continuous professional development
- Participants or residents are satisfied with all the services they have received.
Team Management Guidelines:
- Make a list of the necessary skills and knowledge for each function in your business.
This will ensure that you not only hire the best people for the job but also follow the Practice Standards. Your database needs to house documents of responsibilities, scope, and any limitations associated with each position in your company.
- Maintain worker qualification and experience checks, as well as screening and appropriateness checks.
If there is no evidence that proper staff screening checks were performed your business can be susceptible to scrutiny during the audits. Keeping track of important employee data requires a system that is methodical, secure, and simple to use. That way, when the auditor asks for proof of your workers’ suitability to provide support services, you will be suitably prepared.
- Keep track of your employees’ training
The NDIS Practice Standards require your staff to complete initial training, which includes the NDIS worker orientation module: Quality, Safety, and You. The key obligations of workers under the NDIS Code of Conduct are outlined in this training course.
Aged Care service providers need to adhere to the guidelines mentioned in the Royal Commission into Aged Care Quality and Safety when hiring personal care workers performing paid work in aged care.
Your business must keep track of the success of the training and education programs that employees have completed to better fulfil the needs of people in care.
When it comes to team management, it is critical to give your staff the supervision, support, and tools they need to succeed in their chosen field. As a result, you must keep track of how your employees’ performance is controlled and developed. This should also include a record of the critical process of providing them with feedback to help them improve.
Centro QMS (Quality Management Systems)
Running an NDIS or Aged Care business and managing a team of employees needs a great deal of planning and organisation. When you strike the appropriate balance, your company will be in a strong position to provide high-quality care.