A positive approach to complaints handling for Aged Care Providers
Complaints management might not be the most interesting aspect of running an Aged Care business, but having an effective system can benefit all involved.
Resources
NDIS incident management and reportable incidents
Learn how the NDIS defines a reportable incident and how you can streamline the incident management process in this blog.
Outdated quality management system?
Quality Management Systems (QMS) have evolved over the years and transitioned from paper-based to digital but what are the key benefits to change?
Meet and exceed aged care standards with Centro AGED CARE
Centro AGED CARE empowers new and existing providers to meet and exceed compliance requirements with our best-in-class Quality and Compliance solution for Aged Care providers.
The importance of risk management for NDIS Providers
NDIS service providers encounter a variety of risks. Learn how to take a proactive approach to plan, measure and mitigate risk.
How to manage complaints as an NDIS provider
Addressing complaints often brings positive results for all the involved parties, in some cases policies and procedures are adjusted where in some new suggestions for service improvement are introduced.
3 reasons why an internal audit is important to a business
An internal audit helps an organisation accomplish its objectives through a disciplined approach of evaluating and improving the effectiveness of risk management, control and government processes.
5 ways an internal audit can empower Disability Service Providers
Empower yourself by getting to know as much about your organisation as the auditor will. Choose a versatile auditing program which helps you get up to speed stay ahead with of all your compliance and reporting obligations.
How to prevent 3 common audit non-conformities
Non-conformities on your audit report can often be a confusing and stressful experience. Here are some tips on how you can prevent these.
Attestation: why your business needs documented evidence
As part of your NDIS registration, your business needs to have documented evidence that workers are aware of, trained in, and comply with the required policies and procedures your business uses.
Client Management System vs Quality Management System
Disability service providers require both a Client Management System and Quality Management System to manage quality and compliance, help the business operate efficiently and meet clients’ needs.
Poor quality management: Are you paying the price?
Poor quality management systems can create a variety of barriers to achieving an organisation’s full potential. Barriers include poor participant satisfaction, lack of worker engagement, and ultimately, loss of revenue.
Why a QMS is important for your business
Ensuring your services are of the highest quality and are provided in a safe environment can take a lot of time and resources. Here’s how having a quality management system can help.
NDIS quality and safeguarding framework: The key systems you need
This article will give you an overview of the seven must-have systems you need to meet the requirements of the NDIS Quality and Safeguarding Framework.