Fit-for-purpose NDIS and Aged Care quality management solution

Manage and track improvements. Encourage a culture of continuous improvement. Ensure workers are adequately trained and can access the compliance documentation they need.

Meet a new level of efficiency

Centro QMS exists securely in the cloud, with all data stored in Australia. Files don’t get lost or go out of date, staff can work remotely or on the go, and it’s easy to work with external auditors. 

Move from outdated ways of working and take your business to the next level with Centro QMS.

Policy and procedure management

  • Policy and process creation tools 
  • Easy to find with search and filtering  
  • Simple to maintain with integrated version control and approval process 
  • Notify staff when policies and processes have been updated 
  • Have staff acknowledge they have read and understood policies and procedures
  • Select from a library of 21 quality standard and operational audits  
  • Create an annual schedule to monitor and track progress  
  • Supports multiple locations or departments 
  • Record notes and store evidence 
  • Approval processing and archiving 
  • Create and add your own audits

Risk Management

  • Identify risks and conduct risk assessments
  • Create controls with the aim of mitigating specific risks
  • Retain proof you are managing risks with system documentation

Complaints Management

  • Enable employees to easily enter complaint information 
  • Notifications automatically sent to managers 
  • Managers can review, assign actions to, and track the status of complaints 
  • Linked to other items such as risks and improvements 

Incident management

  • Employees can easily lodge an incident 
  • Notifications automatically sent to managers 
  • Mangers can review, assign actions to and track the status of incidents 
  • Linked to other items such as risks and improvements 

Continuous improvement

  • Centralise the management of continuous improvement activity across your organisation
  • Managers can create improvements from a number of sources  
  • Use input from feedback and complaint management, incident management and risk management 
  • Assign actions and track the status of improvements 

Flexible and scalable to your organisation.
Get in touch for a tailored solution today.

Advanced functionality to scale your business

Knowledge testing

11 pre-set quizzes to test employees on policies and processes, and the ability to make your own. Easily track completion to ensure compliance.

Feedback

Employees can enter feedback with notifications sent to managers. Managers can review, assign actions and track the status. 

Regulation mapping

100+ pre-set commonwealth and state regulations. Refine to suit your organisation, or create your own. 

Policy, Process and Document content

50 + policies, processes, and documents, compliant to industry quality standards. Refine to suit your organisation or create your own.

Process mapping

Tools to create step by step processes and procedures. Link to relevant information or documentation and assign roles. 

Ongoing updates

Keep up to date with legislative changes with our ongoing content updates. Easily review our summaries and apply relevant changes to your content.

Trusted by 2000+ providers Australia wide

"Centro QMS has allowed us to stay up to date with compliance and Legislation. Consistency of information for staff where all documents and policies are in the one place. It is so easy to use and navigate, and the updates are so easy to follow and implement. We would absolutely recommend Centro ASSIST to other organisations.
Centro QMS has been an amazing investment for our organisation."

Ebony Patterson - Gold Coast Recreation and Sport Inc​