Spotlight Series

From Brazil to Australia: the inspiring journey of Alpha Medical Solutions

Established in St Ives, NSW in 2013, Alpha Medical Solutions is a registered NDIS provider for incontinence aids and assistive products. They focus on offering a variety of supportive services to individuals, their families, and carers with approved NDIS plans, as well as products to Home Care Package customers via supplier agreements. They also supply to medical centres, hospitals, aged care facilities, dentists, and others. 

From Brazil to Australia 

Originally from Brazil, Mateus and Monique Cemal migrated to Australia in 2005. They arrived in Sydney with their two children, aged 10 and 8 at the time. Both continued to progress careers in organisations in Australia including Big W and Woolworths. They had also brought with them their entrepreneurial spirit, having worked in their own businesses in Brazil. 

Having settled in and received citizenship in 2007 their journey into business was inspired by a personal event. A close relative to Mateus got sick. Taking on carer responsibility opened his eyes to the challenges that he hadn’t experienced before. Driving around Sydney to see specialists and to various pharmacies to find the right advice and assistive products to bring back a sense of normality to life.

With that experience, Mateus was inspired to create his own medical supplies and equipment business. The initial offerings included innovative products such as flavoured plastic tongue depressors but has grown to over 5,000 products to date.

Advice and learnings 

Mateus and his team offer this advice:  “Find your mission and deliver the best customer focused experiences and outcomes by supporting patients throughout their journey.”

What is most rewarding for you in your business? 

The most rewarding aspect of their business journey has been the ability to create a positive impact in the lives of those with significant and/or permanent disabilities, along with their families and carers, nationwide.  

Alpha Medical Solutions 
W: https://www.alphamedicalsolutions.com.au/  
P: 1300 783 747 
E: info@alphamedicalsolutions.com.au  
L: St Ives, NSW 2075