Incident, Complaint and Feedback Reporting

Our incident, complaint, and feedback reporting feature is simple to use and aligned to both NDIS and Aged Care quality standards

Tired of managing multiple systems?

Our incident, complaint and feedback reporting feature is integrated into the web-app so employees can do it all from the one system 

Reporting

  • Employees can submit initial reports for incidents, complaints, and feedback with forms that are easy to use and aligned to NDIS/aged care requirements. 
  • Managers can download reports to review offline and/or save in other systems 

Assigning actions

  • Simplify the process of assigning and completing actions using the web-app
  • Remove time and effort with automatic email notifications when an initial report is created and when actions are assigned 

Monitor and map to registers

  • Reports are saved into registers, which can be filtered, sorted and exported to excel for further analysis and reporting 
  • Reports can be mapped to improvements to ensure improvements are being assigned and follow up