Becoming a registered NDIS provider is a significant step, but it comes with a set of responsibilities and conditions outlined in the NDIS Act and Rules.
Understanding these requirements is crucial, so here’s a handy guide for new NDIS providers:
Conditions of Registration
Start here! Upon registration, providers must comply with the conditions stated on their certificate of registration. Take the time to look at the certificate and make note of any conditions, including ‘additional conditions.’
Example:
- A condition is imposed for assessment of the remaining elements of the Certification audit to be conducted three months after service delivery has commenced in any of the classes of support that require certification assessment.
- A condition has been imposed, for providers of 0107 Assistance with daily personal activities, for risk assessment of participants who choose to be supported by a single worker: https://www.ndiscommission.gov.au/ providers/providers-assistance-daily
NDIS Practice Standards
Providers are required to demonstrate compliance with NDIS Practice Standards specific to their registration groups. This involves undergoing quality audits, including a mid-term audit for those delivering higher-risk and complex supports.
NDIS Code of Conduct
Compliance with the NDIS Code of Conduct is mandatory. Providers must establish and maintain a culture that supports employees in meeting these conduct requirements.
Complaints Management
Establish an in-house complaints management system to record, manage, and resolve complaints. Additionally, provide support to NDIS participants or concerned parties in making complaints.
Incident Management
Implement an in-house incident management system and promptly notify the NDIS Commission of any reportable incidents, including alleged incidents.
Worker Screening
Fulfil worker screening requirements and ensure all workers have undergone the necessary screening processes.
Notification Obligations
Providers must meet notification obligations regarding specific changes and events, ensuring transparency in their operations.
Record Keeping
Comply with record-keeping requirements as outlined in the NDIS rules, maintaining accurate and up-to-date records.
Behaviour Support
If applicable, meet behaviour support requirements, including reporting the use of restrictive practices to the NDIS Commission.
Legal Compliance
Adhere to all applicable Commonwealth, state, and territory laws governing NDIS provision.
Provision of Information
Provide requested information to the Commissioner within specified timeframes if required.
Worker Training
All workers of registered NDIS providers are required to complete the ‘Quality, Safety and You’ e-learning module, covering human rights, respect, risk, and the roles and responsibilities of NDIS workers. Additionally, the NDIS Commission offers eLearning courses on Supporting Effective Communication, Supporting Safe and Enjoyable Meals, and a New Worker NDIS Induction Module.
More Info
Detailed information on quality and safeguards requirements can be found in the NDIS legislation, rules, and policies.
