In the realm of care providers offering both residential aged care (RAC) services and supports under the NDIS, a specialised audit process has been established to streamline assessments.
This blog post outlines the steps involved in the modified NDIS RAC audit pathway, offering dual care providers a comprehensive guide to navigate the process effectively.
Step 1: Initiating the Application
The process commences with a RAC provider applying for NDIS registration, whether it’s a new application or a renewal. This application is made online via the Applications Portal (for new applicants) or NDIS Commission Portal (for renewing applicants). Upon application, an Initial Scope of Audit document is generated, detailing provider information, key personnel, audit type (certification audit for RAC providers), relevant NDIS Practice Standards, participant count, and supported sites.
As part of the application, the provider conducts a self-assessment against relevant NDIS Practice Standards and has the opportunity to upload supporting documents, such as policies and procedures.
Step 2: Engaging the Approved Quality Auditor (AQA)
After selecting a preferred AQA, the provider grants them access to their self-assessment and uploaded documents. The AQA assesses the scope of the audit with the provider and plans the audit accordingly. This involves confirming whether the provider is a RAC provider supporting NDIS participants under class of support 15 (0115).
The AQA gathers crucial information to determine if the provider is eligible for the modified NDIS RAC audit process, including evidence of aged care accreditations, recent aged care accreditation audit reports, continuous improvement plans, complaints history, and more.
Step 3: NDIS Commission Authorisation
If the AQA finds that the RAC provider meets the eligibility criteria for the modified NDIS RAC audit, they seek authorisation from the NDIS Commission to proceed with the process. The NDIS Commission’s authorisation is contingent on the provider’s recent compliance with Aged Care Standards, absence of sanctions, and non-involvement in compliance and enforcement actions under the NDIS Act.
Step 4: Agreement Establishment
An agreement is established between the AQA and the provider to formalise the audit process. The agreement covers various aspects, including continuous improvement plans, access to governance and operational information, and compliance reporting.
Step 5: Stage 1 Audit
The AQA commences Stage 1 planning and execution, considering a mapping advisory that determines which NDIS Practice Standards align with Aged Care Standards. The audit team’s composition involves personnel experienced in residential aged care settings. Sampling for the audit is conducted as per guidelines, ensuring NDIS participant-focused sites are included.
Step 6: Stage 2 Audit
The audit plan for Stage 2 is modified to reflect equivalences between NDIS Practice Standards and Aged Care Standards. The plan leverages information from the provider’s compliance with the Aged Care Act. The audit process is designed to align with familiar terminology in RAC settings.
Step 7: Audit Reporting
Audit reports for Stage 2 include information about equivalence ratings, reliance on Aged Care Act compliance data, areas of non-conformity, and interactions between RAC and NDIS compliance.
Step 8: Application Decision
After the audit report is submitted, the NDIS Commission assesses the application for registration and makes a decision. Successful applicants receive a certificate of registration, while unsuccessful ones are provided with reasons for the decision and avenues for review.
Navigating the modified NDIS RAC audit pathway involves a structured sequence of steps that ensure dual care providers uphold standards of care for both RAC and NDIS participants. By adhering to these steps, providers can streamline the registration process and demonstrate their commitment to quality care across both sectors.
