Hiring an effective plan manager will help you to successfully navigate the complexities of the NDIS and receive high quality supports. When hiring a plan manager, there are 7 important factors to consider. See our list below to find out more!
- Experience and qualifications
Look for someone who has experience and qualifications in disability support (or related fields). Your plan manager should have a thorough understanding of the NDIS, including its rules, regulations, and processes. - Organisational skills
Your plan manager should be well-organised and able to keep track of all aspects of your plan, including budgets, service agreements, and invoices. - Transparency and accountability
Your plan manager should be transparent about their fees and charges. In addition, they should be able to provide you with clear and detailed reports on how your NDIS funds are being used. - Flexibility
Your NDIS plan manager should be flexible and adaptable. Your plan managed should be able to respond to changes in your needs or circumstances. They should be able to adjust your plan as required to ensure that you receive supports that align with your needs and preferences. - Reputation
It is important to choose an NDIS plan manager with a good reputation in the disability community. Look for reviews and testimonials from other clients and/or ask for references. - Communication skills
A good plan manager should be able to communicate effectively with you and other stakeholders involved in your care. They should be able to explain complex information in a way that is easy to understand and utilises the mode of communication most comfortable for you. - Availability
Choose a plan manager who is readily available to answer your questions and provide support when you need it.
Overall, finding the right NDIS plan manager can make a big difference in your experience navigating the NDIS. Take the time to do your research and choose someone who you feel comfortable working with; as well as someone that has the skills and experience to provide the support you need.
