It’s essential to be aware of certain practices that can harm participants and tarnish the reputation of the entire care sector.
One such term you might encounter is “shonky.” In this article, we’ll explore what “shonky” means, its implications, and how to avoid falling into this category.
What does “Shonky” mean?
“Shonky” is an informal term that describes something of poor or dubious quality. It can refer to services, products, or practices that are unreliable, dishonest, or fraudulent. Essentially, it’s the opposite of what NDIS participants deserve: high-quality, trustworthy support.
Examples
Price Gouging: When a company doubles the price solely because they’re selling it as an “NDIS product”. Such practices are unacceptable and harm vulnerable individuals.
Misuse of Funds: When intended funds are not used towards benefiting those that require them. Instances like these erode trust in the system.
Incomplete Services: When NDIS participants are charged for jobs partially or never completed. Investigating and reporting such cases is crucial to maintaining integrity.
Avoiding Shonky Practices
As an NDIS provider, here’s how you can ensure you’re not labelled as “shonky”:
Transparency: Be transparent about pricing, services, and fees. Participants deserve clarity and honesty.
Quality Assurance: Deliver services that meet high standards. Uphold your commitment to improving participants’ lives.
Report Suspected Shonks: If you encounter questionable practices, report them. Protect participants and maintain the NDIS’s integrity.
By adhering to ethical standards and prioritising participants’ well-being, NDIS providers can contribute to a positive and trustworthy environment.
Editorial | Ministers for the Department of Social Services
You can access an editorial on ‘shonky’ practices here, an opinion piece first published in The West Australian on Wednesday 16 May 2024.
