Alright, let’s talk about audits – those important check-ups for your business that help you stay compliant and smooth out operations. But hey, here’s a common misunderstanding: asking auditors for the magic ‘cheatsheet’ or a ready-made solution. Why’s that not the way to go? Let’s break it down and see why understanding your own business is the real deal – it’s time to embrace your business’s uniqueness and know your stuff!
1. Every business is unique
First things first, your business is as unique as a fingerprint. What works for one might not for another. Expecting a one-size-fits-all answer from auditors just doesn’t make sense because every business has its own quirks and strengths.
2. Homework matters
Before you even think about the audit, do your homework! Understand the NDIS Practice Standards. Figure out where you might need to up your compliance game, and set up your own rules and procedures accordingly.
- Have you scheduled and carried out internal audits for your organisation?
- Have you highlighted gap areas and created actions to address them?
- Where are you housing all the documentation and evidence to support your self-assessments?
Auditors aren’t mind-readers, and your prep work helps them help you better.
3. Policies and Procedures: Your Business’s Personality
Think of policies and procedures like your business’s personality on paper. They show how you run the show and stay in line with the rules. Auditors look at these to see if you’re really on top of your game and suggest improvements that match your style.
4. It’s not just checking boxes
Forget the idea that auditing is just about ticking boxes. It’s way more than that. Auditors dig deep to understand your operations, how well your controls work, and where you can do better. It’s about making sure you’re genuinely doing things right, not just for show – that’s right – genuine compliance, not just meeting minimum requirements!
So, embrace the uniqueness of your business, understand the regulations that apply to you, and have policies and procedures that align with your operations and goals. It’s about recognising that compliance is not a one-stop solution but a continuous journey that requires ongoing engagement, understanding, and adaptability.
So, instead of seeking easy ‘answers,’ dive deep into your business, take ownership of your compliance journey, and appreciate the distinctive qualities that make your organisation special to the care sector.
Centro QMS
