Given that an NDIS Service Agreement is a binding legal document, it is advisable to engage the services of a lawyer to draft it to minimise any potential risks to your business.
It is also imperative to ensure that the document is easily comprehensible by both your customers and employees. To enhance clarity, it is recommended that the various sections of the agreement be clearly defined, rather than being couched in legalese. The following nine sections ought to be documented in the service agreement:
1. Participant Details
This section includes the participant’s name, address, NDIS number, and other identifying information.
2. Service Provider Details
This section includes the name and contact information of the service provider, their Australian Business Number (ABN), and any other relevant information.
3. Service Description
This section outlines the support services that will be provided to the participant, including the type, frequency, and duration of the services.
4. Service Fees
This section outlines the cost of the support services, including any applicable fees or charges.
5. Service Schedule
This section outlines the start and end date of the service agreement, as well as any other important dates or deadlines.
6. Service Delivery
This section outlines the responsibilities of both the participant and the service provider in delivering and receiving the support services.
7. Complaints and Dispute Resolution
This section outlines the process for making a complaint or resolving a dispute related to the support services.
8. Termination and Cancellation
This section outlines the circumstances under which either the participant or the service provider can terminate or cancel the service agreement.
9. Signatures
This section includes the signatures of both the participant and the service provider, indicating that they agree to the terms and conditions outlined in the service agreement.
